Shipping and returns at Bimmerfit: the process for FRM3 modules, control units and lithium 12 V batteries, together with information about costs and withdrawal.
Which orders does this page apply to?
This information applies to services for which a control unit, module or battery is to be sent to Bimmerfit. Remote coding, diagnostic and software-only services are performed on the vehicle via a Windows laptop and do not require parcel shipping.
The information on the specific product page, in the checkout and in your order confirmation always takes precedence. A visible product or a completed order does not constitute blanket approval to ship a lithium battery.
Mail-in address and process
Bimmerfit · Altin & Yaman GbR
Koblenzer Str. 29
57482 Wenden
Germany
This is also the address in our legal notice. Order the suitable repair service, pack the component to protect it against impacts and include the order number, vehicle model and fault description. For control units, you do not have to wait for a separate address confirmation.
Packaging FRM3 modules and other small control units
- Pack the component dry, protected against impacts and, where possible, protected against static discharge
- Protect connectors and sensitive edges against pressure and impacts
- Include the order number, vehicle model, year of manufacture and a short fault description
- Choose a tracked shipping method appropriate to the value of the item
- Photograph the component, label and packaging before sealing the parcel
Removal and subsequent installation must be carried out professionally and in accordance with the manufacturer's instructions. Bimmerfit is not responsible for damage caused by improper removal, unsuitable packaging or unauthorised shipping.
Special rules for lithium 12 V batteries
Depending on their energy content, condition, transport route and carrier, lithium batteries may be classified as dangerous goods and subject to special requirements. Only send a battery after we have reviewed photos of the type label, Wh rating, housing, terminals and warning symbols and confirmed the case.
Swollen, leaking, deformed, burnt, unusually warm, accident-damaged or otherwise visibly damaged batteries must not be sent as ordinary parcels. Do not open the housing and do not attempt to bridge, charge or unlock the battery yourself.
The sender is responsible for correct classification, approved packaging, short-circuit protection, labelling, documentation and acceptance by the carrier. For international shipping, a suitable dangerous-goods carrier must be arranged in advance; ordinary international consumer parcel shipping is generally excluded for lithium batteries. Return shipping is also possible only if the condition of the battery and the permitted transport route allow it.
Processing time and return shipping
FRM3: 24-hour express service. We process your FRM3 on the day the parcel arrives and dispatch it back the same day, every day including weekends. The carrier's transit time is additional. If the module cannot be repaired, we inform you of the findings.
For other repair services, processing time depends on the information on the relevant product page and the identified defect.
Shipping and diagnostic costs
Inbound and return shipping costs depend on the product, delivery area, shipping method and checkout. There is no general promise of free return shipping for every repair and every country. If an inspection identifies additional diagnostic, repair or transport costs, we will inform you before carrying out any additional service that has not already been ordered.
If a repair is not possible
Not every component can be repaired. Reasons can include severe hardware, fire, moisture or cell damage, incomplete data or previous work. We will inform you of the findings and the available options. Whether return shipping, professional disposal or another solution is possible, and which costs arise, depends on the component, the order and the permitted transport route. We do not charge for an additional service that has not been agreed without informing you in advance.
Statutory defect rights and voluntary guarantees
Statutory rights in the event of defects remain unaffected. A voluntary guarantee applies only if it is expressly promised on the specific product page or in the order confirmation, together with its scope, duration and conditions. This information page does not promise a blanket twelve-month guarantee for all repair and diagnostic services.
Withdrawal for repair and other services
Consumers have the statutory withdrawal rights and the withdrawal information provided in the shop. A repair service is not excluded from withdrawal simply because it is performed on an individual component. Under the statutory conditions, the right of withdrawal may expire when a service has been fully performed, particularly where the consumer has expressly agreed to early performance and acknowledged that the right of withdrawal may expire.
The contract, the start of performance and the declarations made when ordering are decisive. This page does not replace individual legal advice and does not restrict statutory rights. You can use the withdrawal form to submit a notice.
Reporting a complaint or shipping damage
Send the order number, a short description and meaningful photos via WhatsApp, shop chat or email. If shipping damage is visible, retain the outer packaging, cushioning material and shipping label and also report the damage to the carrier within the applicable deadline.
Frequently asked questions
Where can I find the mail-in address?
The address in our legal notice is also the mail-in address: Altin & Yaman GbR, Koblenzer Str. 29, 57482 Wenden, Germany. Please include the order number.
Is return shipping always free?
No. The product page, checkout and order confirmation are decisive. Costs can vary depending on the component, destination and permitted shipping method.
Can I send a locked lithium battery as an ordinary parcel?
Not without a prior check. The condition, energy content and carrier requirements must be clarified. Visibly damaged or defective batteries must not be sent through ordinary parcel services.
Is every repair completed within 24 hours?
For FRM3 repair, we offer a 24-hour express service with return dispatch on the day the parcel arrives, including weekends. Other repair services follow the information on their respective product pages. Carrier transit time is additional.
What happens if a component cannot be repaired?
We will inform you of the findings, possible return shipment or other options and state any resulting costs before an additional service is ordered.
Questions about shipping?
If you have questions, contact us via WhatsApp or shop chat. For lithium batteries, please also photograph the type label and every side of the housing.